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Pema

Cancellation Policy – For direct guests.

At Pema, we value your time and decision and understand the unforeseen circumstances that may cause cancellation or rescheduling of services/packages/appointments. We hereby, put forward policies to abide by while going ahead with cancellation procedure.

Policy

Terms and conditions:

  • Cancellations made 15 days before the date of arrival will attract no retention; however, INR 4000 per room will be charged as service charge for refunding the amount.
  • Cancellation made within 14-7 days of arrival will attract 50% of the 3 nights’ deposit.
  • Cancellation less than 7 nights of arrival/no show will attract entire 3 nights advance as retention.

Re-scheduling

The guest intends to re-schedule the reservation he/she is entitled to get services of equivalent value of the booked amount without any deductions. In such an event the user must send a specific request to reservation@pemaresorts.com and get confirmation of the revised reservation (within 3 months’ max subject to availability of slot for the service). Please note only one-time re-scheduling is allowed. The variance amount if any for the services being offered will be charged as per the current prices.

Cancellation Policy – For travel agents.

Pema reserves the right to cancel the booking in case of non-payment of above- mentioned advance/final payments as per schedule. Pema Wellness also reserves the right to cancel the booking in case the guest furnishes wrong medical information or found unsuitable for the treatment for clinical or other reasons.


However, the below mentioned cancellation policy will be applicable in general:

Policy
  • Cancellations made 30 days prior to the date of arrival will attract no retention; however, INR 4000 per room will be charged as service charge for refunding the amount deposited through online payment gateway.
  • Cancellation made within 29-14 days of arrival will attract one-night retreat price.
  • Cancellation made within 13 days of arrival will attract 50% of the total retreat price.
  • Cancellation on the day of arrival/No show will attract entire retreat price as retention.

Re-scheduling

If the guest intends to re-schedule the reservation, he/she is entitled to get services of equivalent value of the booked amount without any deductions. In such an event the user must send a specific request over email and get confirmation of the revised reservation (within 3 months’ max subject to availability of slot for the service). Please note only one-time re-scheduling is allowed. The variance amount if any for the services being offered will be charged as per the current prices.